:root{--pink:#ff13a7;--purple:#715aef;--ink:#181235;--muted:#565273;--lav:#f7f5fd;--line:#e7e3f6;--ok:#1f9d63;--warn:#c27a00;--bad:#d23b55;--r:10px}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font:13px/1.45 Inter,"Segoe UI",system-ui,sans-serif;color:var(--ink);background:var(--lav)}
h1,h2,h3{font-family:Poppins,Inter,system-ui,sans-serif;margin:0}
button{font:inherit;cursor:pointer;color:inherit}
kbd{font:11px ui-monospace,monospace;background:var(--lav);border:1px solid var(--line);border-radius:4px;padding:0 5px;margin-right:6px;color:var(--muted)}

/* Sign-in screen */
.signin-screen{display:flex;align-items:center;justify-content:center;height:100vh;background:var(--ink)}
.signin-card{background:#fff;border-radius:16px;padding:40px 48px;text-align:center;max-width:420px;box-shadow:0 20px 60px rgba(0,0,0,.4)}
.signin-card h1{font-size:24px;color:var(--pink);margin-bottom:10px}
.signin-card p{color:var(--muted);margin-bottom:20px}
.signin-error{color:var(--bad);margin-top:12px;font-size:12px;min-height:14px}

.app{display:grid;grid-template-rows:48px 1fr;height:100vh}
.top{display:flex;align-items:center;gap:14px;padding:0 16px;background:var(--purple);color:#fff}
.top h1{font-size:15px;font-weight:600}
.search-form{flex:1;max-width:420px}
.search{width:100%;background:rgba(255,255,255,.16);border:0;border-radius:8px;padding:7px 10px;color:#fff}
.search::placeholder{color:rgba(255,255,255,.75)}
.deskwarning{background:var(--bad);color:#fff;border-radius:8px;padding:4px 10px;font-size:12px}
.me{margin-left:auto;display:flex;align-items:center;gap:10px;font-size:12px}
.pill{display:inline-flex;align-items:center;gap:6px;border-radius:20px;padding:3px 10px;font-size:12px}
.top .pill{background:rgba(255,255,255,.18)}
.dot{width:8px;height:8px;border-radius:50%;background:#3ddc84;display:inline-block}
.main{display:grid;grid-template-columns:290px 1fr 300px;min-height:0}
.work{background:#fff;border-right:1px solid var(--line);overflow:auto}
.qhead{display:flex;justify-content:space-between;align-items:baseline;padding:14px 14px 6px}
.qhead h2{font-size:13px;font-weight:600}
.qhead span{color:var(--muted);font-size:12px}
.cb-filters{display:flex;gap:6px;padding:0 14px 10px}
.cb-filters select{flex:1;border:1px solid var(--line);border-radius:8px;padding:5px;font:inherit}
.blockbtns{display:flex;align-items:center;gap:6px}
.blockbtn{background:var(--pink);border:0;color:#fff;border-radius:8px;padding:6px 12px;font-weight:600}
.blockbtn.on{background:#fff;color:var(--pink)}
.blockbtn.warm{background:#15a39a}
.blockbtn.warm.on{background:#fff;color:#15a39a}
.mode-label{font-size:12px;font-weight:600;color:#fff;opacity:.9}
.blockbar{display:none;background:var(--ink);color:#fff;padding:10px 14px;margin:0 10px 10px;border-radius:10px}
.blockbar.on{display:block}
.blockbar-row{display:flex;justify-content:space-between;align-items:baseline}
.blockbar-row2{display:flex;align-items:baseline;gap:8px;margin-top:4px}
.blockbar .big{font-size:20px;font-weight:700;font-family:Poppins,sans-serif;margin:0}
.cb-status{margin-top:6px;font-size:12px;color:#cfc8ff}
.cb-scoreboard{margin-top:8px;display:flex;flex-direction:column;gap:2px}
.waiting{display:none;font-size:12px;background:rgba(255,255,255,.18);border-radius:8px;padding:3px 8px;color:#fff}
.waiting.on{display:inline-block}

.wl-tabs{display:flex;gap:4px;padding:10px 10px 8px;flex-wrap:wrap}
.wl-tab{border:1px solid var(--line);background:#fff;border-radius:16px;padding:3px 9px;font-size:12px;color:var(--muted)}
.wl-tab.on{background:var(--ink);color:#fff;border-color:var(--ink)}
.wl-count{margin-left:5px;font-size:11px;color:inherit;opacity:.8}
.wl-unavailable{color:var(--muted);font-size:12px;padding:0 14px 10px}
.wl-items .full-queue-item{cursor:pointer}
.wl-items .full-queue-item:hover{background:var(--lav)}
.wl-reason{display:inline-block;border-radius:10px;padding:0 7px;font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.3px}
.wl-reason.message{background:#e4ecff;color:#2a5bd7}
.wl-reason.callback{background:#fff3d6;color:var(--warn)}
.wl-reason.revision{background:#f0e8ff;color:var(--purple)}
.wl-reason.payment{background:#ffe1ec;color:var(--pink)}
.wl-reason.revision_review{background:#f0e8ff;color:var(--purple)}
.wl-reason.message{background:#e4ecff;color:#2a5bd7}
.wl-reason.callback{background:#fff3d6;color:var(--warn)}
.wl-reason.abandoned{background:#ffe1ec;color:var(--pink)}
.wl-reason.thinking{background:#e8f8ef;color:var(--ok)}

/* Warm block panel */
.warm-breakdown{padding:0 14px 8px;font-size:11px;color:var(--muted)}
.warm-toolbar{display:flex;justify-content:flex-end;padding:0 14px 8px}
.warm-toolbar .btn{min-height:30px}
.wl-items .full-queue-item,#warmItems .full-queue-item{display:flex;justify-content:space-between;align-items:center;gap:10px}
#warmItems .full-queue-item.current{background:var(--lav)}
.warm-action{flex:0 0 auto;min-height:32px}

.full-queue-item{display:flex;justify-content:space-between;align-items:center;padding:8px 14px;border-top:1px solid var(--line);font-size:12px}
.full-queue-item.calling{background:var(--lav)}
.full-queue-details .full-queue-name{font-weight:600}
.full-queue-details .full-queue-phone{color:var(--muted);font-size:11px}
.full-queue-status{color:var(--muted);font-size:11px}
.cb-queue-items .full-queue-item{cursor:pointer}
.cb-queue-items .full-queue-item:hover{background:var(--lav)}
.cb-stage-summary{padding:0 14px 8px;font-size:11px;color:var(--muted)}
.stage-pill{display:inline-block;border-radius:9px;padding:0 6px;font-size:10px;font-weight:700;letter-spacing:.3px;margin-left:4px;background:#e4ecff;color:#2a5bd7}
.stage-pill.stage-new{background:#e4ecff;color:#2a5bd7}
.stage-pill.stage-A2{background:#fff3cf;color:#9a6b00}
.stage-pill.stage-A3{background:#ffe1ec;color:var(--pink)}
.stage-pill.stage-A4{background:#ffd3d3;color:#b00020}

.cust{display:flex;flex-direction:column;min-height:0;overflow:auto}
.cust-empty{padding:40px;color:var(--muted);text-align:center}
.chead{background:#fff;border-bottom:1px solid var(--line);padding:14px 20px 12px}
.chead .row{display:flex;align-items:baseline;gap:12px;flex-wrap:wrap}
.chead h2{font-size:18px;font-weight:600}
.meta{color:var(--muted);font-size:12px}
.status{background:var(--lav);color:var(--purple);font-weight:600}
.steps{display:flex;margin-top:12px}
.step{flex:1;position:relative;font-size:11px;color:var(--muted);padding-top:14px}
.step:before{content:"";position:absolute;top:4px;left:0;right:2px;height:3px;background:var(--line)}
.step.done:before{background:var(--purple)}
.step.now:before{background:linear-gradient(90deg,var(--purple) 50%,var(--line) 50%)}
.step.now{color:var(--ink);font-weight:600}
.step.done{color:var(--ink)}
.body{padding:16px 20px}
.card{background:#fff;border:1px solid var(--line);border-radius:var(--r)}
.ctabs{display:flex;gap:16px;padding:0 14px;border-bottom:1px solid var(--line)}
.ctab{background:none;border:0;padding:12px 0 10px;color:var(--muted);border-bottom:2px solid transparent}
.ctab.on{color:var(--ink);border-color:var(--pink);font-weight:600}
.tl{padding:6px 14px 10px;max-height:460px;overflow:auto}
.ev{display:grid;grid-template-columns:120px 22px 1fr;gap:8px;padding:9px 0;border-bottom:1px dashed var(--line)}
.ev:last-child{border-bottom:0}
.ev .t{color:var(--muted);font-size:12px}
.k{width:22px;height:22px;border-radius:50%;margin-top:1px;background:var(--lav);border:1px solid var(--line)}
.k.call{background:#efe9ff;border-color:var(--purple)}
.k.message{background:#e8f8ef;border-color:var(--ok)}
.k.sys{background:#fff;border-style:dashed}
.ev .x b{font-weight:600}
.ev .x .s{color:var(--muted);font-size:12px}
.play{border:1px solid var(--line);background:#fff;border-radius:14px;padding:1px 8px;font-size:11px;margin-left:6px}
.chatbox{padding:10px 14px;max-height:460px;overflow:auto}
.msg{max-width:78%;padding:8px 10px;border-radius:12px;margin:6px 0}
.msg.in{background:var(--lav)}
.msg.out{background:#efe9ff;margin-left:auto}
.msg small{display:block;color:var(--muted);font-size:11px;margin-top:2px}

.act{background:#fff;border-left:1px solid var(--line);overflow:auto;padding:14px}
.act h3{margin:14px 0 8px}
.act h3:first-child{margin-top:0}
.next{background:var(--lav);border-radius:var(--r);padding:12px}
.next b{display:block;margin-bottom:8px;font-size:14px}
.big{width:100%;margin-top:4px;padding:10px;font-size:14px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:6px}
.facts{font-size:12px;color:var(--muted)}
.facts div{display:flex;justify-content:space-between;padding:3px 0;border-bottom:1px solid var(--line)}
.btn{border:1px solid var(--line);background:#fff;border-radius:8px;padding:7px 11px}
.btn:hover{border-color:var(--purple)}
.btn:disabled{opacity:.45;cursor:not-allowed}
.btn.pri{background:var(--pink);border-color:var(--pink);color:#fff;font-weight:600}
.btn.sm{padding:4px 8px;font-size:12px}

.callbar{display:none;position:fixed;left:50%;transform:translateX(-50%);bottom:18px;background:var(--ink);color:#fff;border-radius:14px;padding:10px 14px;gap:12px;align-items:center;box-shadow:0 8px 30px rgba(24,18,53,.35);z-index:5}
.callbar.on{display:flex}
.callbar .who{font-weight:600}
.callbar .state{color:#cfc8ff}
.callbar .timer{font-variant-numeric:tabular-nums;font-weight:600;min-width:46px}
.callbar .btn{background:transparent;color:#fff;border-color:rgba(255,255,255,.3)}
.callbar .btn.on{background:#fff;color:var(--ink)}
.callbar .hang{background:var(--bad);border-color:var(--bad)}

.autonext{display:none;position:fixed;left:50%;transform:translateX(-50%);bottom:18px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:10px 14px;gap:12px;align-items:center;box-shadow:0 8px 30px rgba(24,18,53,.2);z-index:5}
.autonext.on{display:flex}

.veil{display:none;position:fixed;inset:0;background:rgba(24,18,53,.35);z-index:6;align-items:flex-start;justify-content:center;padding-top:8vh}
.veil.on{display:flex}
.sheet{background:#fff;border-radius:14px;width:520px;padding:18px;box-shadow:0 20px 50px rgba(24,18,53,.3)}
.sheet h2{font-size:16px;margin-bottom:4px}
.sheet p{color:var(--muted);margin:0 0 12px}
.oc{display:grid;grid-template-columns:1fr 1fr;gap:6px}
.oc button{text-align:left;border:1px solid var(--line);background:#fff;border-radius:8px;padding:9px 10px}
.oc button.sel{border-color:var(--purple);background:#efe9ff}
.oc-presets{display:grid;grid-template-columns:1fr 1fr;gap:6px;margin-top:4px}
.oc-preset{text-align:left;border:1px solid var(--line);background:#fff;border-radius:8px;padding:9px 10px}
.oc-preset.sel{border-color:var(--purple);background:#efe9ff}
.oc-pick-row{display:flex;gap:6px;margin-top:8px}
.oc-pick-row input{flex:1;border:1px solid var(--line);border-radius:8px;padding:6px 8px;font:inherit}
label{display:block;font-size:12px;color:var(--muted);margin:10px 0 4px}
textarea.f{width:100%;border:1px solid var(--line);border-radius:8px;padding:8px;font:inherit}
.foot{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}
.composer{border-top:1px solid var(--line);padding:10px 14px}
.composer-row{display:flex;gap:6px;margin-bottom:6px}
.composer-row select{border:1px solid var(--line);border-radius:8px;padding:5px;font:inherit}
.composer textarea.f:disabled{background:var(--lav);color:var(--muted)}
.composer-foot{display:flex;justify-content:space-between;align-items:center;margin-top:6px}

.toasts{position:fixed;top:58px;right:18px;display:flex;flex-direction:column;gap:6px;z-index:8}
.toast{background:var(--ink);color:#fff;border-radius:10px;padding:9px 13px;max-width:330px}
.toast small{display:block;color:#cfc8ff;font-size:11px}

/* Cockpit (manager-only live overview) */
.cockpit-app{grid-template-rows:48px 1fr;height:100vh}
.cockpit-body{overflow:auto;padding:16px 20px;display:flex;flex-direction:column;gap:16px;background:var(--lav)}
.cp-alerts{display:flex;flex-direction:column;gap:6px}
.cp-alert{border-radius:10px;padding:8px 12px;font-size:12px;font-weight:600;background:#fff3d6;color:var(--warn);border:1px solid #f3dca0}
.cp-alert-callblock_silence{background:#ffe1ec;color:var(--pink);border-color:#ffc3dd}
.cp-alert-hung_up_ringing{background:#f0e8ff;color:var(--purple);border-color:#ded0ff}
.cp-alert-api_meter{background:#ffe3e3;color:var(--bad);border-color:#ffc6c6}
.cp-card{background:#fff;border:1px solid var(--line);border-radius:var(--r)}
.cp-table{width:100%;border-collapse:collapse;font-size:12px}
.cp-table th{text-align:left;color:var(--muted);font-weight:600;padding:6px 10px;border-bottom:1px solid var(--line);white-space:nowrap}
.cp-table td{padding:7px 10px;border-bottom:1px solid var(--line);white-space:nowrap;vertical-align:middle}
.cp-table tr:last-child td{border-bottom:0}
.cp-dot{display:inline-block;width:10px;height:10px;border-radius:50%;background:var(--line)}
.cp-dot-on{background:var(--ok);box-shadow:0 0 0 3px rgba(31,157,99,.18)}
.cp-bars{display:flex;align-items:flex-end;gap:1px;height:24px;width:168px}
.cp-bar{flex:1;height:100%;display:flex;align-items:flex-end;background:var(--lav);border-radius:1px}
.cp-bar-fill{width:100%;background:var(--purple);border-radius:1px;min-height:1px}
.waiting.on{display:inline-block}

/* Agent-settings veil (/desk/settings) */
.vm-rows{display:flex;flex-direction:column;gap:6px;margin-bottom:8px}
.vm-row{display:grid;grid-template-columns:1fr 2fr auto;gap:6px}
.vm-row input{border:1px solid var(--line);border-radius:8px;padding:7px 8px;font:inherit}
.signin-google-btn{display:flex;justify-content:center;margin-top:6px;min-height:40px}

/* Mobile bottom tab bar: hidden on desktop. */
.mobile-tabs{display:none}

/* DEMO mode banner (?demo=1): always visible, unmistakably pink. */
.demo-banner{position:fixed;top:0;left:0;right:0;z-index:20;background:var(--pink);
  color:#fff;text-align:center;font-weight:700;font-size:12px;padding:5px 10px;
  letter-spacing:.2px;box-shadow:0 2px 8px rgba(255,19,167,.35)}
body.demo-active{padding-top:26px}
body.demo-active .app{height:calc(100vh - 26px)}
body.demo-active .signin-screen{height:calc(100vh - 26px)}

/* ---------------------------------------------------------------------
   Responsive layout, <760px: phone. Desktop keeps the three-column
   grid above untouched; below this breakpoint everything collapses to
   one column with a bottom tab bar (Queue | Customer | Actions),
   44px-minimum touch targets, and the call bar / outcome sheet pinned
   to the bottom of the screen so they work one-handed.
   --------------------------------------------------------------------- */
@media (max-width: 760px) {
  body{font-size:14px}
  .signin-card{padding:28px 22px;max-width:92vw}

  .app{grid-template-rows:auto 1fr auto;height:100vh}
  .top{flex-wrap:wrap;padding:8px 10px;gap:8px;row-gap:6px}
  .top h1{font-size:14px;flex:0 0 100%}
  .search-form{order:1;flex:1 1 100%;max-width:none}
  .me{order:2;flex:1 1 100%;justify-content:space-between}
  .blockbtns{order:3;flex:1 1 100%;flex-wrap:wrap}
  .blockbtns .blockbtn,.blockbtns .btn{min-height:44px}
  .waiting{order:4}
  .deskwarning{order:5;flex:1 1 100%}

  /* Collapse the three columns into one; initMobileTabs() toggles which
     one is visible via .mobile-visible. */
  .main{display:block;position:relative;height:100%;overflow:hidden}
  .work,.cust,.act{display:none;height:100%;overflow:auto;border:0;width:100%}
  .work.mobile-visible,.cust.mobile-visible,.act.mobile-visible{display:block}
  .cust{padding-bottom:70px} /* room above the fixed call bar */

  .mobile-tabs{display:flex;position:fixed;left:0;right:0;bottom:0;z-index:4;
    background:#fff;border-top:1px solid var(--line);
    padding-bottom:env(safe-area-inset-bottom)}
  .mtab{flex:1;border:0;background:#fff;padding:12px 4px;min-height:44px;
    font-weight:600;color:var(--muted)}
  .mtab.on{color:var(--pink);box-shadow:inset 0 2px 0 var(--pink)}

  /* Buttons: at least 44px tall everywhere, no hover-only affordances. */
  .btn{min-height:44px;padding:9px 14px;font-size:14px}
  .btn.sm{min-height:38px;font-size:13px}
  .grid2{grid-template-columns:1fr 1fr}
  .next b{font-size:15px}

  /* Call bar: full-width, fixed above the mobile tab bar, big tap targets. */
  .callbar{left:0;right:0;bottom:50px;transform:none;border-radius:0;
    width:100%;flex-wrap:wrap;justify-content:space-between;padding:10px 12px}
  .callbar .btn{min-height:44px}
  .autonext{left:0;right:0;bottom:50px;transform:none;border-radius:0;width:100%}

  /* Outcome / revision / payment / settings sheets become bottom sheets
     with large 1-6 outcome buttons instead of a centered modal. */
  .veil{align-items:flex-end;padding-top:0}
  .sheet{width:100%;border-radius:16px 16px 0 0;max-height:85vh;overflow:auto;
    padding-bottom:calc(18px + env(safe-area-inset-bottom))}
  .oc{grid-template-columns:1fr 1fr}
  .oc button{min-height:44px;font-size:14px}
  .oc-presets{grid-template-columns:1fr 1fr}
  .oc-preset{min-height:44px;font-size:14px}
  .oc-pick-row{flex-wrap:wrap}
  .oc-pick-row input,.oc-pick-row button{min-height:44px}
  .warm-toolbar .btn{min-height:44px}
  #warmItems .full-queue-item{flex-wrap:wrap}
  .warm-action{min-height:44px;width:100%}
  .vm-row{grid-template-columns:1fr;gap:4px}

  /* Cockpit: cards instead of a wide table. */
  .cockpit-body{padding:10px}
  .cp-table thead{display:none}
  .cp-table,.cp-table tbody,.cp-table tr,.cp-table td{display:block;width:100%}
  .cp-table tr{border:1px solid var(--line);border-radius:10px;margin-bottom:10px;padding:8px 10px}
  .cp-table td{border-bottom:0;padding:4px 0;white-space:normal}
  .cp-table td:empty{display:none}
}

/* Cockpit v2: team strip + agent cards */
.cp-team{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px}
.cp-tbox{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:12px 14px;display:flex;flex-direction:column;gap:2px}
.cp-tbox b{font:600 24px/1.1 Poppins,Inter,sans-serif;color:var(--ink)}
.cp-tbox b small{font-size:13px;color:var(--muted);font-weight:500}
.cp-tbox span{color:var(--muted);font-size:12px}
.cp-tbox.live{border-color:#bfe8d3;background:#f2fbf6}
.cp-tbox.live b{color:var(--ok)}
.cp-agents-card .qhead{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.cp-agents-card .qhead #cpAgentCount{margin-left:auto;color:var(--muted);font-size:12px}
.cp-filters{display:flex;gap:6px;flex-wrap:wrap}
.cp-chip{border:1px solid var(--line);background:#fff;border-radius:999px;padding:4px 11px;font-size:12px;color:var(--muted)}
.cp-chip.on{background:var(--purple);border-color:var(--purple);color:#fff}
.cp-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:12px;padding:12px}
.cp-agent{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px;cursor:pointer;transition:box-shadow .15s,transform .15s,border-color .2s;display:flex;flex-direction:column;gap:12px}
.cp-agent:hover{box-shadow:0 6px 18px rgba(24,18,53,.08);transform:translateY(-1px)}
.cp-agent.talking{border-color:#9fdcbe;background:linear-gradient(180deg,#f3fbf7 0,#fff 60%)}
.cp-agent.ringing{border-color:#f5d08a;background:linear-gradient(180deg,#fff9ec 0,#fff 60%)}
.cp-agent-head{display:flex;align-items:center;gap:12px}
.cp-av{position:relative;width:52px;height:52px;border-radius:50%;flex:none;background:var(--avbg);color:#fff;display:grid;place-items:center;font:600 18px Poppins,Inter,sans-serif;box-shadow:0 0 0 3px #fff,0 0 0 5px var(--line)}
.cp-av img{position:absolute;inset:0;width:100%;height:100%;border-radius:50%;object-fit:cover}
.cp-av.talking{box-shadow:0 0 0 3px #fff,0 0 0 5px var(--ok);animation:cpPulse 1.6s ease-out infinite}
.cp-av.ringing{box-shadow:0 0 0 3px #fff,0 0 0 5px #f0a500;animation:cpPulseRing 1s ease-out infinite}
@keyframes cpPulse{0%{box-shadow:0 0 0 3px #fff,0 0 0 5px var(--ok),0 0 0 5px rgba(31,157,99,.35)}100%{box-shadow:0 0 0 3px #fff,0 0 0 5px var(--ok),0 0 0 16px rgba(31,157,99,0)}}
@keyframes cpPulseRing{0%{box-shadow:0 0 0 3px #fff,0 0 0 5px #f0a500,0 0 0 5px rgba(240,165,0,.4)}100%{box-shadow:0 0 0 3px #fff,0 0 0 5px #f0a500,0 0 0 14px rgba(240,165,0,0)}}
.cp-agent-id{min-width:0}
.cp-name{font:600 15px Poppins,Inter,sans-serif;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cp-flag{font-size:14px}
.cp-live{font-size:12px;color:var(--muted)}
.cp-live b{font-variant-numeric:tabular-nums}
.cp-live.talking{color:var(--ok);font-weight:600}
.cp-live.ringing{color:#b07400;font-weight:600}
.cp-live.idle.warn{color:var(--bad);font-weight:600}
.cp-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:6px}
.cp-stat{background:var(--lav);border-radius:10px;padding:8px;display:flex;flex-direction:column;align-items:flex-start;transition:background .6s}
.cp-stat b{font:600 18px/1.1 Poppins,Inter,sans-serif}
.cp-stat b small{font-size:11px;color:var(--muted);font-weight:500}
.cp-stat span{font-size:11px;color:var(--muted)}
.cp-stat.bump{animation:cpBump 1.2s ease-out}
@keyframes cpBump{0%{background:#ffd9ef}100%{background:var(--lav)}}
.cp-agent .cp-bars{width:100%;height:28px}
.cp-more{display:none;border-top:1px solid var(--line);padding-top:10px;gap:6px;flex-direction:column}
.cp-agent.open .cp-more{display:flex}
.cp-more div{display:flex;justify-content:space-between;font-size:12px}
.cp-more span{color:var(--muted)}
.cp-more b.bad{color:var(--bad)}
@media (max-width:760px){.cp-team{grid-template-columns:repeat(2,1fr)}.cp-grid{grid-template-columns:1fr}}

.cp-hours{display:flex;flex-direction:column;gap:2px}
.cp-agent .cp-hours .cp-bars{width:100%}
.cp-bar.now .cp-bar-fill{background:var(--pink)}
.cp-bar.now{background:#ffe6f4}
.cp-hour-labels{display:flex;gap:1px;font-size:10px;color:var(--muted)}
.cp-hour-labels span{flex:1;text-align:center}

.cp-alert{display:flex;align-items:center;gap:10px}
.cp-alert span{flex:1}
.cp-alert-x{border:0;background:transparent;font-size:20px;line-height:1;color:inherit;opacity:.55;cursor:pointer;padding:0 4px}
.cp-alert-x:hover{opacity:1}
.cp-alert-restore{border:0;background:transparent;color:var(--muted);font-size:12px;text-decoration:underline;cursor:pointer;align-self:flex-start;padding:2px 0}
.cp-stats:has(.cp-stat:nth-child(4)){grid-template-columns:repeat(4,1fr)}
.cp-tbox.orders{border-color:#ffc2e6;background:#fff5fb}
.cp-tbox.orders b{color:var(--pink)}